How Our Mattresses Are Delivered
For our community here at BedInABox®, the mission is clear: deliver unrivaled comfort directly to your doorstep. We take this vision of comfortable, affordable sleep for our customers to heart, and believe in it with conviction. BedInABox® is the only major U.S. based e-commerce mattress company with foam-pouring, mattress-assembly and customer service all under one roof. To call it anything less than authentic, home-grown American business would be an understatement. But how do we continue delivering such satisfaction behind such an enduring legacy?
While most online mattress marketers have a way of pretending the products and processes of their companies are comparable to ours in caliber and quality, they seldom spare a word about how BedInABox®, the inventors, the original designers of the very concept of memory foam mattress compression technology and delivery, revolutionized the mattress industry for good. However, our business is so deeply rooted in original, American-made methodology, and kept to the finest quality control, that it continues to shine through.
We Were The First
It is part of the online mattress marketers’ convention to withhold that, long before companies like Casper and Tuft & Needle existed, BedInABox® invented the processes and machinery that make the concept of boxed mattress delivery possible in the first place. Through extensive knowledge of hydraulics and engineering, Bill Bradley, CEO and founder of BedInABox®, invented the machine that compresses mattresses into boxes, and took the risk of selling mattresses directly to customers via the Internet before anyone else. Here, however, we take the liberty to defy that marketing convention by divulging how BedInABox® has been making and delivering high-quality mattresses since 2006 using this methodology. We still make our memory foam mattresses using a very similar process, guaranteeing our sleepers the most time-tested compressed and rolled mattresses on the market to date.
Let's take a quick look behind the zzz's of the delivery process:
How We Fit a Mattress in a Box
BedInABox® delivery involves a series of creative steps to essentially stuff memory foam and hybrid mattresses into cartons small enough to ship directly to your front door.
Step One: The Roll-Packing Machine
Once a BedInABox® memory foam or hybrid mattress is built, it rolls down a conveyor belt into what we call a roll-packing machine. The mattress is sandwiched between packing material before advancing to the next step.
Step Two: The Compressor
The entire mattress is compressed by another machine so that it can be sealed almost flat into the packing plastic. The machine then folds the now “flat” mattress in half and rolls it up tightly, adding an additional layer of plastic while it’s being rolled to seal it even tighter.
Step Three: Boxing the Mattress
The now roll-packed mattress is dropped into a box at the end of the conveyor and then and taped for shipment by one of our associates. Essentially, a 9 to 12-inch tall mattress is compressed to about 2 inches in height, taking up conveniently less space on a shipping truck. Once packaged, mattresses generally have about a six-month shelf life, meaning they can only be rolled up for about six months before they no longer retain their original shape or height, but we always suggest unboxing your mattress within 30 days after receiving. Aside from the novel packaging process, a BedInABox® mattress construction is similar to any traditional memory foam or hybrid mattress.
Delivering a Mattress in a Box During and After COVID-19
BedInABox® has always given the utmost priority to the safety and well-being of our associates and guests. While the national state of emergency has ended, we continue to monitor the progression of the present circumstances and, if needed again in the future, will make decisions in compliance with the health and safety recommendations proposed by the CDC, WHO, and local, state, and federal governments regarding serious illness or pandemic.
Our Steps to Maintain a Safe Environment
Our measures to maintain a safe environment even prior to the pandemic have always put our customers’ and associates’ health and safety first. We continue to implement cleaning and sanitation measures to help prevent spreading germs or infectious disease and to maintain the high quality and cleanliness of our products and facilities.
We have always practiced safe and hygienic manufacturing and delivery practices. As always, there is regular and meticulous cleaning of our centers for distribution. Any associates who handle the mattresses before being packaged continue to wear gloves to eliminate direct contact with your mattress. Each mattress is then sealed in plastic packaging and boxed for shipment to maintain the quality and cleanliness of your new mattress while in-route for delivery.
During COVID-19, BedInABox® procured extra measures to maintain health and safety for our customers and employees while adapting to the CDC’s guidelines. As of March 2020, in the advent of the virus, the president of BedInABox’s parent company, NCFI, explained in a letter to the community workforce that certain newly implemented health protocols regarding sanitation, social distancing, and non-critical presences would be adjusted and monitored in a suitable manner to address the concerns of the pandemic. Luckily, the integrity and continuation of raw materials essential to foam and mattress production remained undisrupted, and NCFI continued to monitor the evolving situation and take the appropriate measures within their control to ensure, ‘continuity of supply to our customers and to maintain the health and wellness of all our associates’ (COVID19 CONTINUITY PLAN, Chip Holton).
The beauty of the BedInABox® concept is our contactless delivery service, through which we make shipments of our pristine mattresses directly to your door, untouched and untested by any other person. This convenient, affordable, and innovative method clears the air of any doubt, worries, or concerns about the quality and cleanliness of sleep products through in-store marketing purchases.
How Other Mattress in a Box Brands Deliver
Casper offers free, no-contact delivery with every order in the U.S. and Canada, with shipping fees applying to areas outside the continental U.S. and Canada. However, some of their products may not be eligible for free shipping. In general, Casper orders arrive within 3-11 business days, and they ship through UPS in collaboration with warehouse partners in the U.S. and Canada.
Lull offers always-free shipping in the contiguous U.S. They typically ship within 1-4 business days from a U.S.-based location, and they provide tracking information with each shipment.
Nectar provides free shipping anywhere in the continental U.S., and products that are in stock will generally ship in 1-2 business days. While Nectar does not ship internationally, they do ship to Alaska and Hawaii. However, this costs an additional $250 per large item ordered.
Leesa products are shipped through free, no-contact delivery within 2-8 business days depending on the type of product. For mattresses in particular, Leesa makes each mattress to order, so they may take longer to arrive. However, once they are built, they are boxed and shipped within 3-5 business days. Leesa covers all shipping costs and uses FedEx® ground to ship to all 50 states. Each package comes with a tracking number that Leesa emails as soon as it is shipped.
Avocado offers free shipping within the contiguous U.S. for all products except furniture but also ships to Alaska, Hawaii, and Canada. However, any shipments to Alaska and Hawaii come with a non-refundable shipping surcharge. Avocado ships mattresses and other large products through FedEx® or Doorstep Delivery, while smaller products are shipped through USPS or FedEx®. Oversized products are shipped through In-Home Delivery & Setup and are eligible for additional shipping fees based on the size and type of product, such as Avocado’s luxury organic mattresses and some adjustable bases. The shipping costs for these items are calculated based on the total shipping weight. During their delivery process, Avocado utilizes methods to ensure carbon-negative shipping, which means they offset more emissions than they generate through investing in projects that reduce global CO2 emissions.