BedInABox® has eliminated any risk to you. If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60-day trial, nor do we accept exchanges for another mattress. We do not accept returns if the mattress is stained, ripped, or otherwise damaged nor do we accept a return that has passed our 120-day sleep trial expiration date.
The return policy is designed to make sure BedInABox.com delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact our Sleep Specialists and we can help you pick out the correct size mattress. BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. For more details on incorrect orders and returning a mattress, please contact our customer service department at 1-800-588-5720. NOTE: BedInABox.com will only sell new mattresses. It is unlawful to resell a used mattress. BedInABox reserves the right to refund only one mattress per customer per household.
Mattress foundations may be returned within the 120-night trial period. This product is subject to a $50 shipping charge and a 20% restocking fee. Foundations must be returned clean and include all pieces to qualify for a refund. Original packaging must be included for return (box, parts etc).
Pillows, Bed Frames, Adjustable Foundations, Sheets, Pads/Protectors, and Toppers are not eligible for refund or the 120-Night Trial. Refusing a shipment via FedEx or LTL shipment on a non-returnable item will result in a refusal fee (to be determined by the item) and a 20% restocking fee.
Refusing a shipment after your order has shipped will result in a $100.00 refusal fee plus a 20% restocking fee.