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Frequently Asked Questions

What is your return policy?

BedInABox™ has eliminated any risk to you. If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. The return policy is designed to make sure BedInABox.com delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact our Sleep Specialists and we can help you pick out the correct size mattress. BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. NOTE: BedInABox.com will only sell new mattresses. It is unlawful to resell a used mattress.

Foundation Return Policy:

Mattress foundations may be returned within the 120 day trial period. This product is subject to a $50 shipping charge and a 20% restocking fee. Foundations must be returned clean and include all pieces to qualify for a refund.

What is your Bed Bundle Return Policy?

We have bundled together our most popular products to give you unbelievable savings! If after trying our mattress for 60 days, you are not completely satisfied, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. If you need a size that’s not shown, please call 1-800-588-5720 and speak to our Sleep Specialist for price and availability. All other items sold in the bundle are not returnable therefore do not qualify for a refund.

Mattress refund prices will reflect the bundled mattress price on your order.

What is the density of your memory foam?

We use a range of 2.5 lb to 3 lb density memory foam in all of our mattresses. The rebound is much quicker, which means you can change positions with ease and not feel “stuck.” Our memory foam is not affected by changes in temperature. You do not have to wait for your body temperature to “warm” the mattress up, so it will not be firmer in a cooler room and softer in a warmer room. It will have a consistent feel no matter the room temperature.

Will compressing a mattress damage the cellular structure of the foam?

No, we use foam that will not be damaged by compression. We have done extensive testing to make sure our mattresses completely rebound once they are removed from the box and packaging.

Please note: we recommend decompressing the mattress before 30 days.

Is there a weight limit on your mattresses?

We use a high quality support foam, so we have no weight limits for any of our memory foam mattresses.

Do I need a foundation or can I use my existing box springs?

All memory foam mattresses are designed to work on a flat, sturdy, non-spring foundation. We highly recommend purchasing a foundation made specifically for memory foam mattresses. Using an inadequate foundation will void the mattress warranty. All foundations, platform beds, & adjustable beds we offer are qualified foundations. If you choose to use your existing box springs, it must be flat, sturdy, and not have spaces wider than 5 inches on the surface. If you can press the foundation down with your hand, it is not sturdy enough. If it is nice and sturdy, but has spacing on the top surface wider than 5 inches, you can use a piece of 3/8 inch plywood on top of your box springs to cover the gaps. Here is a link to our memory foam foundations. If you have any questions please contact us.

Is your foam CertiPUR-US® certified?

Yes, all of our foams are CertiPUR-US® certified, which means they do not contain any harmful chemicals. For more information, visit CertiPUR-US®.

How long will it take to get my mattress?

Typically, orders are shipped within two business days of receipt. Please view the FedEx map to determine approximately how long it will take FedEx to deliver to you from our warehouse in Johnson City, TN.

Most orders that have multiple packages, (eg. mattress & foundation) will arrive on the same day. Rarely, the 2nd package may arrive a day later depending on the available space in the delivery truck. Once the items leave our facility they are the carrier's responsibility.

You do not have to sign for your package unless your residence is located at an apartment or condominium. The carrier may opt to hold your package for safe keeping if you are unable to receive the package at time of delivery. It is also at the discretion of the delivery driver to leave a package unattended.

FedEx & UPS Estimated Shipping Times

How much does it cost to ship to an APO?

We offer shipping to APOs within the guidelines listed by USPS. Unfortunately, we cannot ship anything over 70lbs.

Additional Shipping Charges

Shipping charges to APOs are very expensive ($100 or more in some cases, depending on your location). Unfortunately, we cannot afford to cover the entire cost, but hope we can help make things a little more like home for you without breaking the bank. All other items that cannot fit into the box with the mattress without exceeding the 70lb weight limit (covers, pillows, sheets, etc.) will be subject to additional shipping charges as well. Please call us at (800) 588-5720 to place your order or to get a quote.

When filling out the shipping address, please be sure to select the drop down arrow on state selection and choose the appropriate armed forces location. When entering in the zip code for the APO, it is NOT necessary to put in “APO: before the numbers, simply enter the numbers. If your service member's’ location is not available, or you are unsure of how to enter any part of the information, please call 1-800-588-5720 and our Sleep Specialists can assist in ordering.

What are the standard mattress dimensions?

  1. Twin 75" x 38"
  2. Twin Extra Long 80" x 38"
  3. Full 75" x 54"
  4. Queen 80" x 60"
  5. King 80" x 76"
  6. California King 84" x 72"

BedInABox Bed Dimensions

How do I clean the mattress cover?

If something has happened to your mattress cover we recommend spot cleaning it with a mild household fabric or upholstery cleaner. Be sure to test a small area first to ensure that the cleaner doesn’t cause any discoloration or damage the fabric in any way. You should also avoid using any thick bristled brushes to scrub the cover as this can cause damage to the fabric as well. We do recommend a waterproof mattress protector to keep your mattress looking great and stain free.

What are recycling fees?

Bye Bye Mattress is a mattress recycling program operating in several states. The program was established by law and is operated by Mattress Recycling Council, a nonprofit that uses a recycling fee collected on each mattress and box spring sold, making recycling easier in our communities. The state law requires retailers to collect a recycling fee on each mattress and box spring sold. The amount of the fee is set and approved by the state, not by individual retailers. To see the details of the recycling fee in your state click here or call 1.855.229.1691.

These fees fund the state’s recycling program, which is administered by the Mattress Recycling Council. Whether a city picks up your discarded mattress, a retailer takes it back with your new purchase or you drop it off, the Bye Bye Mattress program converts your old product from waste to recycling. As a result, our landfills and incinerators are less crowded as old mattresses are recycled into new, useful products.

Do you charge sales tax?

By law, sales tax is collected in certain states. Certain states also charge a recycling fee for any order that includes the purchase of a mattress. This fee is paid for at the time of checkout.

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Why Choose Bedinabox®