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memory foam mattress warranty

10-Year Full Replacement Warranty / 20-Year Limited Warranty

Effective 11/29/2013

BedInABox, LLC guarantees that your mattress will be replaced or repaired at our option, should it be determined to be defective because of faulty workmanship or manufacturer's defects during the first ten (10) years of the warranty, excluding specific limitations outlined herein.

It is understood by the purchaser that this warranty does not include a normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress. This warranty covers deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1 inch during the first five (5) years of the warranty or greater than 1.25" during years 6-20, not caused by a sag in the foundation, box springs, adjustable bed, or platform. If such defects occur during the first ten (10) years of this 20 Year limited warranty we will, at our option, repair or replace the mattress. We will replace the mattress at a prorated charge to you from years 11 to 20. During the first year of the prorated 10 Year period, (year 11) the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by five (5) percent for each subsequent year of the prorated period.

BedInABox, LLC mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser's BedInABox, LLC mattress and user(s). This warranty and other performance warranties are based on tests conducted on "sets" that consist of our mattresses and foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES UNQUALIFIED FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BedInABox, LLC may require purchaser to provide proof of the quality of the foundation, adjustable bed base, platform bed, or bed frame used in conjunction with the mattress if purchaser makes a claim under this warranty. All foundations, adjustable beds, & platform beds sold on BedInABox.com will qualify as an acceptable base for your mattress. BedInABox, LLC reserves the right to invalidate this warranty if the mattress is found to be in an unsanitary condition or the foundation is found to be inadequate.

The Consumer Product Safety Commission has created the Standard for the Flammability (Open Flame) of Mattress Sets in Federal Register 16 CFR Part 1633. The foundation or adjustable bed base used with purchaser's mattress, unless specified for use as the particular foundation or adjustable bed base for the mattress purchased, should not be construed as 16 CFR Part 1633 compliant.

This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from BedInABox, LLC. If the original purchaser sells the mattress, the subsequent purchaser takes the product "as is" and "with all faults." This warranty also does not apply to any mattress being used in a commercial setting such as hotels, motels, boarding homes, nursing homes and similar environments. Commercial settings fall under a separate warranty.

Additionally, this warranty does not cover:

  • Mattresses left in the box, compressed for more than 30 days after receipt.
  • A normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress.
  • Comfort preference
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or abnormal soiling.
  • Damage from using an improper bed frame, foundation, platform bed, or adjustable base. See above description and illustrations for a proper bed frame.
  • Replacement of another piece in the BedInABox, LLC sleep system, unless other piece is also defective.
  • Mattresses that are not opened and decompressed within 30 days of receipt.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to BedInABox, LLC at the time of replacement. All transportation/handling costs will be the responsibility of the purchaser after year five (5) of warranty, in addition to any prorated charges.

You may contact BedInABox.com Customer Care by calling toll-free 1-800-588-5720 or by sending us an email. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.


Vx™ is a registered trademark of North Carolina Foam Industries. Used with Permission.