Frequently Asked Questions
- What is your return policy?
- How does the density of your memory foam compare to others?
- Will compressing a mattress damage the cellular structure of the foam?
- What is the difference between the PacDown mattress and PacBamboo?
- What is the difference between your density and the Leading Competitors?
- Will heavier memory foam last longer?
- Why is your mattress so much cheaper than other companies?
- Why do you sell only one kind of mattress?
- What are the limitations of your mattress?
- What is the difference between the PacBed Original and the PacDown?
- Can I use my box-springs with your mattress?
- Why are there so many confusing designs and types of memory foam mattresses?
- How long will it take to get my mattress?
- How much does it cost to ship to an APO?
BedInABox has the easiest and best mattress Return Policy in the entire industry. It is simple and fair and demonstrates our confidence in our product.
BedInABox has virtually eliminated any risk to you.
If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.
BedInABox has sold tens of thousands of mattresses since 2006 and has enjoyed five complaint-free years from the BBB. We have received over 1500 positive reviews against 16 negative reviews during that time. None of our negative reviews have gone unanswered demonstrating our continued willingness to improve. We will do whatever it takes to earn the satisfaction of every customer. We are a Golden Rule company.
This is the best and fairest Return Policy in the entire mattress industry!
NOTE: BedInABox.com has never and will never re-sell a mattress which has been returned to us. All of our returns are donated to charity.
The return policy is designed to make sure BedInABox.com delivers a high quality-mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please visit our Customer Care Center and we can help you pick out the correct size mattress.
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(Taken from a recent e-mail to BedinaBox)
"I have been reading reviews of density for memory foam mattresses and many of them say
that 4 to 6 lbs of density makes for better quality memory foam and will stand up longer/better.
I read on your website about this high density not being as good due to hotter sleep and longer
to bounce back. I am a little confused about which way to go. Can you help me out with this?
Why is it that yours is 3lbs when just about everything out there on the market is 4-6lbs?"
Our 3lb memory foam cannot be compared to the older technology foams which require more material
to be durable. Density is merely the weight of the foam and has absolutely nothing to do with
the pressure-relieving characteristics or capabilities of the foam. The older technology foams
simply must have more material and hence more weight to be as durable as our newer technology,
lighter weight foam created by BASF. Older technology foams require the influence of heat to
become softer and more pliable. (That is actually a technological limitation which has been
ingeniously marketed into acceptance by Temper-Pedic) Because they have more material making
up the foam, there are fewer spaces between the molecules for air to flow and it takes much
longer for the foam to recover once it has been compressed in the "heated-up" state. The result
is that a sleeper has to wait quite a long time for the foam to recover from their body
impression when they change position. Higher density foam always indicates older memory
foam technology. Older memory foam technology is characterized by 5 main limitations:
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It requires more material to create the memory foam to help it last longer and remain
durable-especially under the stress of heavier people.
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More material in the memory foam causes it to become denser. Density is only the weight of
the foam. Higher density foam results in a very heavy mattress which is difficult to move-especially
for elderly people.
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Older technology memory foam has a narrow temperature operating range.
The foam becomes more "putty-like" and rigid when the temperature drops below 65 degrees.
It then takes "heat" to soften it up. If you are in a cool or air conditioned room with an
older technology mattress, when you shift positions, you will be shifting your body onto a
harder surface of the mattress then you have been sleeping on and it will take time for your
body to heat it up and soften it up. This will wake you up. Also, you then have to wait for
the place you moved from to rebound (which takes a long time because the older technology
memory foam becomes "gooey" and is slow to rebound once it's heated up). The temperature
operating range of older technology foam is approximately 70-90 degrees. Below 70, it starts
to get hard. Above 90, it gets gooey and slow to rebound. Our BASF memory foam has an operating
range of 40-100 degrees.
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Older technology memory foam is more expensive to produce since it requires more material.
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Older technology memory foam is more prone to cell damage from repeated compressions and
creates dips in the mattress where you lay. This is especially prevalent with cheaper process
memory foams coming from other countries and from companies which use cheaper base foam for
support under the memory foam. Our mattress comes with a 10-Year full replacement warranty
to protect you against any compression problems which may result in dips in the foam which
exceed 1.25 inches during that 10-Year period. Our manufacturer, North Carolina Foam Industries,
has been making foam for over 42 years which means our warranty is credible and valuable to you.
Now that I have revealed some important information about the differences between our high technology,
modern memory foam and older technology memory foam, it is important that you know the "rest of the story".
No memory foam is going to do a good job for a sleeper unless there is high quality support foam/base foam
underneath the memory foam. We have discovered through much testing and experience that the best support
foam to use under memory foam is High Resiliency (HR) foam that weighs at least 2.4 lbs per cubic foot.
The ILD of the base foam should be at least 27 lbs. (see Density&Softness for more information on ILD)
The ILD on our base foam is 32 lbs and is considered well supportive and perfect for the majority of sleepers.
We use 2.4 lb HR foam in our base foam. Companies which cut corners use High Density (HD) foam. HD foam is simply
not as good as, or as durable as HR foam.
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(The following question has been posed to us by many prospective customers. Here's the answer)
"I'm in the market for a memory foam mattress , and have been comparing several brands on-line.
I'm sold on your lower density pluracel foam , but some manufacturers claim that shipping a
foam mattress in a compressed small box could be damaging to the cellular structure of the foam.
You did not address this issue on your website. What is your opinion on this?"
All of our testing was conducted after several of our mattresses had been rolled up and left
in the box for six months. The manufacturer's 10-Year, full replacement warranty and 20-Year Limited
warranty was the result of un-boxing the mattresses and subjecting them to 80,000 static fatigue
compressions. This was done with a one foot square indenter plate, compressing the mattress 75%,
simulating two people getting in and out of bed 5 times a day for twenty years. Our mattress lost only
1.25 inches where it was folded and only .25 inches away from the fold. It is an
astonishingly resilient new memory foam technology, created by BASF, which has been
thoroughly tested and which will provide lasting support.
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The PacDown and the PacBamboo are both names which we use to designate the type of cover we put over the
foam mattress. All of our mattresses come with either a 9" mattress or an 11" mattress.
The 9" mattress has 3" of BASF Pluracel Vx™ memory foam and 6" of BASF High Resiliency (HR) support foam.
These two types of foam are laminated together to form one single piece and create our "memory foam mattress".
The 11" mattress simply has 2 more inches of the HR support foam. We make this option of two extra inches of
support foam available for heavier customers or for those who simply like a taller mattress. A heavier customer
is one who weighs in excess of 250 lbs. If the combined weight of two sleepers exceeds 400 lbs., we suggest
that they will be more comfortable on the 11" mattress.
When the PacDown cover is added, it adds approximately 1" more height to the mattress. When the Bamboo cover is
added, it makes the mattress approximately 2" taller.
The explanation I can give you about the difference in "feel" between the down cover and the Bamboo cover is
purely subjective and comes from sleeping on both. I can only tell you what I have noticed. The Bamboo cover
"feels" about 10% more supportive to me (the PacDown feels about 10% softer). I suppose that this is due
in part to the added surface tension created by the zippered cover. The top part of the bamboo cover is
quilted and is quite a bit more substantial over all than the down cover and its connection to the side
panels and the foam underneath makes the top part stretch differently from the down cover which is pulled
down over the mattress like any typical mattress pad. The result is that when lying down on the Bamboo mattress,
it creates the sensation of slightly more support. It also takes a second longer for me to notice the memory foam
as it begins conforming to my body on the Bamboo mattress. I notice immediate and good support at the base of my
spine with both the PacDown and the PacBamboo mattresses.
The Bamboo mattress looks like a traditional high-end mattress and feels fantastic. I have been sleeping on one of
the first versions since August of 2005 and my wife and I are in love with it. It solved my lower back problems
and her shoulder problems. We have had the down cover on our guest bed (which I am ordered to sleep on, from time
to time, when I snore) and I absolutely get as good a nights' sleep on it as I do on Bamboo.
The other main differences come in the care of the different covers. The Bamboo may only be spot cleaned and aired
out in the sunshine. The down cover can be washed and is guaranteed for ten years against falling apart. We have
washed the down cover several times now and are careful to run it through at least two drying cycles to make sure
it is completely dry. My wife uses a couple of dryer balls to fluff it up while it is drying.
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The density of our memory foam is 3lb. The density of many of our competitor's memory foam is
5 lb. (or 5.3lb). Comparing our advanced, next generation 3lb. Pluracel Vx™ foam with
other companies is like comparing apples to bananas or a
paper airplane to a Boeing 767. Ok, maybe that's a bit extreme. It is appropriate to
say that BASF has once again lived up to their commitment to make the product
(in this case, memory foam) better.
Let's take a look at something obvious. Older, traditional types of memory foam are heavier.
That doesn't necessarily mean it is better. High density, heavier foam has smaller holes.
Air takes longer to go in and out. This means that the mattress can build up heat and take
longer to rebound. If you are sleeping and you turn over, higher density foam will take much
longer to re-fill with air and return to normal. This problem of slow rebound can wake you up
and make you mad.
Click here for more detailed information about Density & Softness.
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Heavier memory foam has more chemicals in it to make it heavier. It depends on what those chemicals are
(and of course, how safe they are) that determines if the foam will last longer. A rule of thumb is
that the heavier the foam, the longer it will last. Memory foam, by its nature, is very long-lasting
if it is made properly. Most memory foam is designed to perform well for at least ten years and possibly
much longer. We offer a full replacement guarantee if our foam loses more than 1.25", at any time during
the first ten years from the purchase date! That includes us paying for all shipping. Then, we offer an
additional 10-Years on a pro-rated basis. (See our Warranty) It took a lot of work and testing by BASF to create
our memory foam. There is a lot of experience and credibility standing behind our warranty.
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We charge the minimum we can charge to build our business and get our mattresses into the homes of as
many people as we can. We run our company as lean as possible using the Internet, low-cost advertising
and efficient packaging. According to industry sources, the leading companies spend hundreds of millions in
advertising, which naturally drives their prices up. Some sources estimate the cost of advertising to be up
to 40% of the cost of goods sold. That means if you pay $2,500 for amattresss, $1000 of it is advertising
cost- NOT material. They set the price bar high and others have
followed, reaping the benefit of overpricing. We believe that everyone deserves to get a better sleep.
We have found a way to get relief from aches and pains with our mattress and we want to share that with
everyone. The BedInABox™ mattress by BASF is a truly great mattress that can help people enjoy better
health. Every once in a while, a product comes along that is really good, very high quality and at an
affordable price. This is one of those times. We are grateful to be able to help people to achieve a
better nights' sleep.
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Beginning in January of 2006, our mattress, comprised of BASF memory foam and BASF High Resiliency support
foam, was sold to customers in furniture and mattress stores from Tennessee to Texas. Hundreds of people
bought this mattress and provided feedback on the feel and durability. With only a few exceptions, people
told us that we had created the ideal mattress. "This is what a mattress should feel like" was the overall
consensus. There is no better way to make a mattress. We have the finest chemists in the world at BASF
available to us to make whatever changes are called for. This mattress is the best we can make, for the
greatest percentage of people and we offer it at a fair price.
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Our 9" mattress is designed to work well for people who weigh less than 250 lbs. If you weigh more than that,
you will have to add more inches of base foam. BedinaBox.com is now offering a special 11"
model for people who need a thicker mattress. The added two inches of High Resiliency base
foam provides the needed support for those who require it.
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The only difference between the PacBed Original™ and the PacDown™ that is the PacDown™ has a goose down cover.
We offer the goose down cover as an upgrade. It acts as an insulation barrier that keeps you warm in winter
and cool in summer. It adds a great feel and is the perfect addition to memory foam.
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All memory foam mattresses are designed to work on a flat, sturdy, non-spring foundation.
Memory foam mattresses need more support than spring mattresses due to their conforming nature.
(Box springs are usually designed to 'give', allowing the springs to last longer in spring mattresses,
this is not ideal for any foam mattress) A bad foundation is the #1 cause for memory foam mattresses
not performing to their full potential. A bad foundation will negatively affect the mattress's
level of comfort and durability.
We highly recommend purchasing a foundation made specifically for foam mattresses. Using an inadequate
foundation will void the mattress warranty. All
foundations,
platform beds, &
adjustable beds we offer are qualified foundations.
If you choose to use your existing box springs, it must be flat, sturdy, and not have spaces wider than
5 inches on the surface. If you can press the foundation down with your hand, it is not sturdy enough.
If it is nice and sturdy, but has spacing on the top surface wider than 5 inches, you can use a piece of 3/8
inch plywood on top of your box springs to cover the gaps. Most Lowes and Home Depot stores can cut the
plywood for you if you go this route. Here is a link to our
memory foam foundations. If you have
any questions please contact us.
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Memory foam mattresses are good for people and they are increasing in popularity and demand.
Most people have seen a commercial on TV and want to know more. The image of
the wine glass sitting full on the bed and not spilling leaves in indelible impression, even
on us. Companies are jumping on the memory foam band wagon because there are big profits
to be had and the market is huge.
Mattresses have always been a high mark-up item and the challenge of a mattress company is
to create high perceived value in order to help you justify spending lots of money. Folks,
mattresses just don't cost that much to make, even the good ones. The mark-up is crazy.
Anyway, let's get back to the original question, "Why are there so many confusing designs
and types of memory foam mattresses"? What are the important differences? Well, heat build-up
has been the number one complaint of people who bought older, heavier types of memory foam. That has been a concern
for all manufacturers and many have resorted to "clever" ways to combat the problem. They have
been seen putting a layer of corrugated foam between the memory foam and the base foam or
cutting grooves in the memory foam or punching holes in the foam. These are mostly gimmicks.
The chief problem is that higher density foam, especially 5lb or higher, impedes air flow deep
inside the foam. This is due to the smaller air holes which can lead to heat build-up and longer
rebound times. We have found that a lightweight, quality goose down cover provides excellent
insulating properties against heat build-up and it enhances the feel without taking away from
the pressure-relieving benefits of the memory foam.
Many companies have programmed the public to believe that bigger is better. Sometimes it is.
They have certainly gone that direction with memory foam. Higher density and more inches of
memory foam are not necessarily better. None of the big companies selling "advanced"
(and expensive) memory foam have provided any quantitative or qualitative scientific conclusions,
(by credible universities or independent research labs) which prove any of their claims.
We hope this information will help you to make a good choice on your next mattress purchase.
Please read our reviews to see what our customers are saying about our mattress.
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Shipping estimates are approximate. FedEx & UPS usually deliver within the designated
time periods above. Most orders that have multiple packages, (eg. mattress & foundation)
will arrive on the same day. Rarely, the 2nd package may arrive a day later depending on
the available space in the delivery truck. Once the items leave our facility they are the
carrier's responsibility.
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Shipping to APOs.
We are grateful for your service. We offer shipping to APOs,
within the guidelines listed here by
the USPS. Simply put, we cannot ship anything over 70lbs. Below is a list of mattresses and other items that qualify.
Products that qualify for APO shipment:
1. All Twin, Twin XL, Split Queen, & Split Cal-King mattresses. Full size in PacBed Original,
PacBed Original Plus, & PacDown also qualify.
2. PureRest & Earth Pillows, some covers, all sheets, & pet beds.
Please Note: We are unable to offer the free pillows
with some mattresses that ship to APO's, as it will push the weight
over the 70lb. limit. They are too expensive to ship separately.
Additional Shipping Charges
Shipping charges to APOs are very expensive ($100 or more in some cases,
depending on your location). Unfortunately, we cannot afford to cover the
entire cost, but hope we can help make things a little more like home for you
without breaking the bank.
All other items that cannot fit into the box with the mattress without exceeding the
70lb weight limit (covers, pillows, sheets, etc.) will be subject to additional shipping
charges as well. Please call us at (800) 588-5720 to place your order or
get a quote. Contact us by email from our
Customer Care Center.
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