Help Center
Our Recommended Browsers and Settings
Firefox 3.6+
Bedinabox.com is optimized for Firefox 3.6+ or higher.
JavaScript Enabled
Bedinabox.com uses JavaScript to display images and add functionality to our website.
Cookies Accepted
Bedinabox.com uses "cookies", small packages of information stored on
your computer, to save information you have entered during the purchase process.
The cookie collects important data, such as time/date stamp and the browser session ID.
Display Images Enabled
We have minimized the use of large complex graphics to help speed up your navigation
of our site. We do however use graphics to make our site more interesting and to
enhance your shopping experience.
Monitor Settings
Bedinabox.com is best viewed at a resolution of 1024 by 768 pixels and higher.
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Browser Security
Bedinabox.com uses a secure server and security protocol to protect the information
you provide during the purchase and payment processes. Our secure server takes the
Secure Sockets Layer (SSL) protocol and creates security interaction with you when
you provide personal information during the purchase and payment processes. This
state-of-the-art technology encrypts your information so no third party can read
the information while in transit.
Your information is always handled securely. We limit access to our servers and expect
our key personnel to adhere to high standards of ethics and integrity in performing
their jobs and conducting the business and affairs of the company. We use internal
screening, monitoring, checks, back-ups and other safeguards to insure that information
stored by bedinabox.com is housed securely and that there is no access to this information
via the Internet from outside entities.
The P3P Policy
The Platform for Privacy Preference Project ("P3P") is a standard developed by the
World Wide Web Consortium ("W3C") which provides an automated way for you to understand the
use of personal information on Web sites you visit. More about P3P.
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Known Browser Incompatibilities
Internet Explorer 4.0+
When you begin a BedinaBox.com product purchase, or enter our secure server area, a security alert
may display indicating that pages you are about to view are not secure. The alert also says that others
could use information you send on the Web.
A Microsoft Corporation Article, reference number Q179592, asserts that when viewing certain secure web
sites using IE browser version 4.0 or 4.01, the Secure Lock indicator may not be displayed on the Internet
Explorer status bar. In this article, last reviewed January 20, 1998, Microsoft Corporation maintains, "Although
the Secure Lock indicator no longer appears on the status bar, the connection is still secure."
America Online
If you are having trouble navigating our website or completing a purchase, you may have an outdated browser,
or an outdated version of AOL. You may either upgrade your version of AOL, or, after you connect to the Internet
through AOL, you may open up either Microsoft Internet Explorer 6.0 or higher, or Netscape Navigator 7.0 or higher,
and use these to navigate our website.
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Error Messages
The website is not responding or returning information slowly
There are several possible reasons for slow response time on the Internet in general,
and on our web-site in particular. At certain times of the day, Internet usage can become
very heavy, which slows down everybody. The problem may also be with your computer. Below
are some suggestions to speed up your response time:
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Visit the website during the morning hours, or later in the evening, when Internet traffic
tends to be less than at peak hours.
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Clear out the History, Cookies and Temporary Internet Files of your browser. These options
are accessible from the "Tools" section of your browser and then in the "General"
tab of your pull-down menu.
You can also close other applications that you are using in order to free up memory for your browser to use.
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The server does not have a DNS entry
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The address you entered contains an error — either yours or your sources.
Go ahead and double check the address you entered. Make sure you have capitalized
the letters that need to be capitalized and have spelled everything correctly.
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Our website or server is busy. When this is the case, try pulling up the site again.
Often times you can get through on the second try even if it is immediately after your first try.
The website and/or server you were trying to open is down. Try again in a little bit.
If DNS errors persist, please contact your Internet Access Provider to request that they update their
locally cached DNS files. This will probably enable you to access our website.
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Error 404 - File Not Found
Error 404, which is the file not found error, means that our server
is unable to find the file or program corresponding to the document you have asked for.
The file not found error can occur for several reasons:
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Typo — if the URL wasn’t specified correctly, then our server will be looking for a file of the wrong name.
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Missing file — it's possible that the file has been removed, renamed or is otherwise temporarily or permanently unavailable.
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Unable to Identify User ID and/or Password
Please make sure you are typing in your User ID and Password properly — they are case sensitive.
If you have forgotten your User ID or Password, click on user ID and password help, and provide
the identity verification information requested. Your User ID will be displayed on the screen.
To choose a new Password, you will be asked for further identity verification information such as
a shared secret (mother's maiden name, city of birth, etc.).
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File contains no data
If you get this error, it means that you've accessed our website, but the file you requested is empty.
There's a possibility that our site administrator is updating the website, in
which case you can try access again later.
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Host unavailable
This error typically occurs when our host server is down. You can try to
access the website again by clicking the Reload button.
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Network connection was refused by the server or too many connections - try again later
These errors typically indicate that the server is too busy to handle more traffic.
You can try the site again by clicking the Reload button, or wait until some time has passed.
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