What is the BedInABox.com Return Policy?
BedInABox™ has the easiest and best mattress return policy in the entire industry. It is simple, fair, and demonstrates our confidence in our product. You get a 100% refund on your mattress if you are unhappy, no return shipping/hidden charges, and no need to fit the mattress back into its original packaging. Read on for details.
If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.
BedInABox™ has sold tens of thousands of mattresses since 2006 and has enjoyed several complaint-free years from the BBB. We have the highest rated mattress reviews of any company on 3rd party review sites. None of our negative reviews have gone unanswered, demonstrating our continued willingness to improve. We will do whatever it takes to earn the satisfaction of every customer. This is the best and fairest Return Policy in the entire mattress industry!
NOTE: BedInABox.com has never and will never re-sell a mattress which has been returned to us. All of our returns are donated to charity.
The return policy is designed to make sure BedInABox.com delivers a high quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. The BedinABox.com return policy is only applicable to the first mattress purchased by a given customer.
What items may be returned?
Any mattress may be returned within 120 days of receipt for a refund according to our return policy. A return authorization number is required for all returns. Please contact our Sleep Specialist Department at (800) 588-5720 to obtain a RMA number.
Returned mattresses are NOT subject to restocking fees. Mattress foundations may also be returned within the 120 night trial period but are subject to a $50 shipping charge and a 20% restocking fee to cover inspection and repackaging. Foundations must be returned clean and include all pieces to qualify for a refund. No other items are returnable once they are unpackaged, (including adjustable beds, mattress covers, pillows, toppers, etc.) unless otherwise specified in the product description. Unopened items may be returned, but you are responsible for round trip shipping charges.