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Frequently Asked Questions
What sleep setup do you recommend for my BedInABox®?
Each BedInABox® mattress is designed to work with any standard foundation. Foam mattresses need as much direct support under them as possible in order to properly support the sleepers. Keeping a slatted or platform foundation under your BedInABox® will help you avoid mattress sagging or breakdown of the memory foam, as well. We recommend pairing your BedInABox® mattress with our Clever Connect foundation or our MotionInABox™ Adjustable Frame.
When can I sleep on my mattress?
Your mattress is ready to go to bed when you are! Our mattresses are ready to use within minutes of opening.
What is the trial policy and how do returns work?
BedInABox® has eliminated any risk to you. If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. The return policy is designed to make sure BedInABox.com delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact our Sleep Specialists and we can help you pick out the correct size mattress. BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. For more details on incorrect orders, please contact our customer service department at 1-800-588-5720. NOTE: BedInABox.com will only sell new mattresses. It is unlawful to resell a used mattress.
BedInABox® foundations are also eligible for returns within the 120 day trial period. This product is subject to a $50 shipping charge and a 20% restocking fee. Foundations must be returned clean and include all pieces to qualify for a refund. Original packaging must be included for return (box, parts, etc.).
Pillows, Bed Frames, Adjustable Foundations, Sheets, Pads/Protectors, and Toppers are not eligible for refund or the 120-Night Trial.
Will I need to flip my mattress?
No, BedInABox® mattresses are not constructed to be flipped! However, for a firmer sleep, you can flip your mattress to the support layer side. Should there be a significant weight difference between you and your sleep partner, we do suggest rotating the mattress every six months to prevent uneven wearing and to prolong the life of your mattress.