|Summit FLX 6 Adjustable Bed|
|Prodigy Adjustable Bed|
|Designer Series Adjustable Bed (In 4 Colors)|
|S-cape Adjustable Bed|
|Silhouette Adjustable Bed|
Return Policy Effective 9-29-2010
BedInABox™ has the easiest and best mattress return policy in the entire industry. It is simple, fair, and demonstrates our confidence in our product. You get a 100% refund on your mattress if you are unhappy, no return shipping/hidden charges, and no need to fit the mattress back into its original packaging. Read on for details.
Any mattress may be returned within 120 days of receipt for a refund according to our return policy.
A return authorization number is required for all returns. Please contact our Customer Care Department
at (800) 588-5720 to obtain a RMA number.
We package our mattresses in waterproof, rip-proof bags and it is extremely
unlikely that your mattress was damaged during shipping. If your package is damaged,
give our Customer Care Department a call at 1-800-588-5720.
We generally process orders within 24 hours of when they are placed. If you need to change or
cancel your order, please contact us by phone at 1-800-588-5720 or
send us an email
within this 24 hour period to have the best chance at catching your order before we ship it.
Please be sure you are ordering exactly what you want. If you change your mind and want to cancel
your order after it has already been shipped, you can refuse the delivery but you will be responsible
for all shipping charges and applicable restocking fees. This fee varies,
but will likely range between 10%-20% of the products sale price, depending on the manufacturer.
If for any reason our mattress should fall short of your expectations before
the end of 120 days, contact our Customer Care Department
If you refuse a delivered item and there is nothing wrong with the package, it will
be returned to us and those refused orders will be subject to round trip shipping
charges before a refund is issued. You will also be responsible for restocking fees,
Please note, to better serve you, we are currently moving our entire operation to a new facility. Shipments may be delayed by up to 3-4 business days. Please know we are doing the very best we can to process orders as fast as possible.
We are sending out tracking numbers for all orders that have been processed for shipping. If you track your order and see that there is no transit information, it simply means we have created the label but have not been able to ship it yet. Once your order goes out, transit information will appear. We have done this to expedite the process of fulfilling orders.
Thank you for your patience and understanding as we make this exciting move to our new home.