What is the BedInABox.com Return Policy?
BedInABox has the easiest and best mattress Return Policy in the entire industry. It is simple
and fair and demonstrates our confidence in our product.
BedInABox has virtually eliminated any risk to you.
We offer a No Risk, 120-Day In-Home Trial Period.
If after trying our mattress for 30 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will pay to have it picked up and returned to us. We will provide a complete refund the next business day following the pick-up of the mattress. You have from the 30th day to the 120th day to request a RMA number. Please take the full 30 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full thirty day trial.
BedInABox has sold tens of thousands of mattresses since 2006 and has enjoyed
three complaint-free years from the
BBB. We have
received over 1000 positive reviews against 16 negative reviews during that time. None of our negative
reviews have gone unanswered demonstrating our continued willingness to improve. We will do whatever
it takes to earn the satisfaction of every customer. We are a Golden Rule company.
This is the best and fairest Return Policy in the entire mattress industry!
NOTE: BedInABox.com has never and will never re-sell a mattress which has been returned to us. All of
our returns are donated to charity.
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What items may be returned?
Any mattress or foundation may be returned
within 120 days of receipt for a refund according to our return policy.
A return authorization number is required for all returns. Please contact our Customer Service Department at
1-800-588-5720 to obtain a RMA number. No other items are returnable once they are unpackaged, including mattress
covers & pillows. Unopened items may be returned, but you are responsible for round trip shipping charges.
If products were damaged during shipping, please see the 'What happens if a mattress is damaged during shipping?' below.
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Do you charge a restocking fee?
Mattresses, foundations and pillows are NOT subject to restocking fees.
All other products are shipped directly from the manufacturer; you will be responsible for any
restocking fees they impose. This fee varies, but will likely range between 10%-20% of the
products sale price.
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What happens if a mattress is damaged during shipping?
We package our mattresses in waterproof, rip-proof bags and it is extremely unlikely that your mattress was damaged during shipping. If your package is damaged, give our Customer
Service Department a call at 1-800-588-5720.
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What if I change my mind and want to cancel my order?
We generally process orders within 24 hours of when they are placed.
If you need to change or cancel your order, please contact us by phone at 1-800-588-5720 or
by e-mail at info@bedinabox.com within this
24 hour period to have the best chance at catching your order before we ship it. Please be
sure you are ordering exactly what you want. If you change your mind and want to cancel your
order after it has already been shipped, you can refuse the delivery but you will be responsible
for all shipping charges and applicable restocking fees.
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What if I want to return a Mattress?
If for any reason our mattress should fall short of your expectations before
the end of 120 days, contact our Customer Service Department at 1-800-588-5720.
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What if I refuse delivery of my shipment?
If you refuse a delivered item and there is nothing wrong with the package,
it will be returned to us and those refused orders will be subject to round trip shipping charges before a refund is issued.
You will also be responsible for restocking fees, if applicable. Refer to the 'Do you charge a restocking fee?' section above.
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