Return Policy Effective 9-29-2010
What is your return policy?
BedInABox has the easiest and best mattress return policy in the entire industry. It is simple and fair and demonstrates our confidence in our product. You get a 100% refund on your mattress if you are unhappy, no return shipping/hidden charges, and no need to fit the mattress back into its original packaging. Read on for details.
BedInABox has virtually eliminated any risk to you.
If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.
BedInABox has sold tens of thousands of mattresses since 2006 and has enjoyed five complaint-free years from the BBB. We have received over 1500 positive reviews against 16 negative reviews during that time. None of our negative reviews have gone unanswered demonstrating our continued willingness to improve. We will do whatever it takes to earn the satisfaction of every customer. We are a Golden Rule company.
This is the best and fairest Return Policy in the entire mattress industry!
NOTE: BedInABox.com has never and will never re-sell a mattress which has been returned to us. All of our returns are donated to charity.
The return policy is designed to make sure BedInABox.com delivers a high quality-mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please visit our Customer Care Center and we can help you pick out the correct size mattress.
Return to top
What items may be returned?
Any mattress may be returned within 120 days of receipt for a refund according to our return policy.
A return authorization number is required for all returns. Please contact our Customer Care Department
at (800) 588-5720 to obtain a RMA number.
Returned mattresses are NOT subject to restocking fees. Mattress foundations may also be returned within the 120 day trial period but are subject to return
shipping charges and a 20% restocking fee to cover inspection and repackaging. Foundations must
be returned clean and include all pieces to qualify for a refund. No other items are returnable once they are unpackaged, (including adjustable beds, mattress covers, pillows, toppers, etc.) unless otherwise specified in the product description.
Unopened items may be returned, but you are responsible for round trip shipping charges.
If products were damaged during shipping, please see
'What happens if a mattress is damaged during shipping?' below.
Return to top
What happens if a mattress is damaged during shipping?
We package our mattresses in waterproof, rip-proof bags and it is extremely
unlikely that your mattress was damaged during shipping. If your package is damaged,
give our Customer Care Department a call at 1-800-588-5720.
Return to top
What if I change my mind and want to cancel my order?
We generally process orders within 24 hours of when they are placed. If you need to change or
cancel your order, please contact us by phone at 1-800-588-5720 or
send us an email
within this 24 hour period to have the best chance at catching your order before we ship it.
Please be sure you are ordering exactly what you want. If you change your mind and want to cancel
your order after it has already been shipped, you can refuse the delivery but you will be responsible
for all shipping charges and applicable restocking fees. This fee varies,
but will likely range between 10%-20% of the products sale price, depending on the manufacturer.
Return to top
What if I want to return a Mattress?
If for any reason our mattress should fall short of your expectations before
the end of 120 days, contact our Customer Care Department
at 1-800-588-5720.
Return to top
What if I refuse delivery of my shipment?
If you refuse a delivered item and there is nothing wrong with the package, it will
be returned to us and those refused orders will be subject to round trip shipping
charges before a refund is issued. You will also be responsible for restocking fees,
if applicable.
Return to top
