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BedInABox.com has the best and fairest warranty in the business.
BedInABox, LLC Mattress Warranty
10-Year Full Replacement Warranty / 20-Year Limited Warranty
BedInABox, LLC guarantees that your mattress will be replaced or repaired at our option, without any cost
to you, should it be determined to be defective because of faulty
workmanship or manufacturer’s defects during the first ten (10)
years of the warranty, excluding specific limitations outlined
herein. It is understood by the purchaser that this warranty does not
include a normal increase in softness of the memory foam or visible decrease in the recovery of the foam
less than 1 and one-quarter inch (1.25”), which is normal and
does not affect the pressure-relieving quality of the mattress.
This
warranty covers deterioration in the cell structure of the materials
that may cause the mattress to have a visible indentation greater
than 1 and one-quarter inch (1.25”), not caused by a sag in the
foundation, box springs, or platform. It also covers any physical
flaw in the mattress that causes the material to split or crack
despite normal usage and proper handling. If such defects occur
during the first (10) years of this 20 Year limited warranty we will,
at our option, repair or replace the mattress at no handling cost to
you. We will replace the mattress at a prorated charge to you from
years 11 to 20.
During
the first year of the prorated 10 Year period, the prorated
replacement charge will be fifty (50) percent of the original
purchase price. The prorated charge will increase by five (5) percent
for each subsequent year of the prorated period.
Our mattresses work best when placed on a flat, uniform surface. If you
are using slats, please make sure the space between them does not
exceed 5 inches. Our warranty and other performance guarantees are
based on tests conducted on our mattresses with such foundations.
Using
inappropriate foundations may cause damage to your mattress. You may
be required to provide proof of the efficacy of the foundation being
used with your mattress in the event of a warranty claim.
This warranty is valid only to the original purchaser of the product. If
the original purchaser sells the product, the subsequent purchaser
takes the product “as is” and “with all faults.”
All transportation costs are the responsibility of the purchaser and
are additional to any prorated charges.
You may contact the BedInABox.com Customer Service Department by calling toll-free 1-800-588-5720.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
This Warranty applies to the following mattresses:
The PacBed Original™, PacBed Original Plus™, PacDown™, PacDown Plus™, PacBamboo™, PacBamboo Plus™, PacBed Basic™, PacSeven™ CoolPac Seven™, & CoolPac Max™.
Copyright 2006-2008 BedInABox, LLC. All Rights Reserved.
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